Shipping policy

At The Heavenly Memorials, we are dedicated to delivering your products promptly and efficiently. Below are the details regarding our shipping and delivery services.

Shipping Methods

Expedite:

• We offer Free Shipping across the US subcontinent.
• Orders ship the same day (excluding weekends), with delivery expected within 3-5 business days anywhere in the US.
• We ship using trusted partners, including DHL and USPS.

Next Day:

• Next Day delivery is currently not available.

Second Day:

• Second Day delivery is currently not available.

Non-Shipping Days

Please note that our carriers do not deliver on the following U.S. national holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Shipping Outside the US

We currently ship to the following locations:

• Canada
• UK
• Europe
• Australia
• Central America

Free International Shipping

• Customers are responsible for all customs duties and fees.
• Most orders shipped via DHL Express will be delivered within 5-6 business days from the shipping date, barring any customs delays.

Shipping to a Funeral Home

We can ship directly to a funeral home. Simply provide the funeral home’s address in the shipping information. Ensure that the billing address matches your payment method.

Frequently Asked Questions (FAQs)

When will my order ship?

• Orders are typically personalized and shipped the same day the order is placed (excluding weekends and holidays).

Where can I track my order?

• You will receive an email with tracking information once your order ships. If you do not receive it, please check your spam/junk folder.

Does personalization delay shipping?

• No, personalized orders are still shipped the same day the order is placed (excluding weekends and holidays).

How long will it take for my order to arrive?

• Orders ship the same day (excluding weekends), with an expected delivery time of 3-5 business days within the US.

Do you deliver to PO Boxes?

• Unfortunately, we do not deliver to PO Box addresses.

If you have any questions or concerns about your order or shipping, please contact our customer service team:

• Email: info@urnsashes.com
• Phone: +1 701-780-1693

Thank you for choosing The Heavenly Memorials. We look forward to serving you!